Frequently Asked Questions
Everything you need to know about our timepieces and services.
Where are Echo/neutra watches manufactured?
All our timepieces are designed in Italy and proudly Swiss Made, ensuring the highest standards of mechanical precision and craftsmanship.
Do you offer international shipping?
Yes, we ship worldwide via express couriers. Shipping costs and delivery times are calculated at checkout based on your specific location.
What is your return policy?
We offer a 14-day return period from the date of delivery. Items must be unworn, in their original packaging, and with all protective films intact.
How long is the warranty period?
Every Echo/neutra watch comes with a 24-month international warranty covering manufacturing defects from the date of purchase.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various localized payment options depending on your country.
Are the watch crystals scratch-resistant?
Yes, we use high-quality sapphire crystals with anti-reflective coating across our collections to provide maximum durability and clarity.