Returns & Exchanges

At Echo/neutra, we want you to be completely satisfied with your purchase; if you are not, you may return your unworn timepiece or accessory within 30 days of delivery for a full refund or exchange.

1

Initiate Your Request

Contact our support team with your order number and reason for return to receive a unique Return Authorization (RA) number and shipping instructions.

2

Prepare the Package

Place the item in its original packaging, ensuring all protective films, manuals, and warranty cards are included to avoid restocking fees.

3

Ship the Item

Affix the provided shipping label or use a tracked courier service to send the package back to our logistics center in Italy.

4

Inspection and Refund

Once our quality control team verifies the item's condition, your refund will be processed to the original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing